Refund policy

At NOZAYA, every product is made with care and intention. As a small batch brand, we do not offer returns or refunds. Once an order is placed, it is considered as final sales.

Exchange Policy (Valid for 7 Days)

We offer a 7-day exchange policy only in case of damaged or defective products. If you receive a damaged item, please notify us within 7 days of delivery with clear photos and your order details.

To be eligible for an exchange:

The product must be unused, in its original packaging, and include all components.
The customer must cover the return shipping cost.
If the returned item is found damaged, used, or incomplete, the exchange will not be processed.

To request an exchange, please contact us at support@nozaya.in

We appreciate your understanding as we strive to build a sustainable brand with handcrafted, made-to-order products.

Frequently asked questions

At NOZAYA, each product is handcrafted with care and made to order. While we do not offer returns, we’re happy to help with exchanges in case of any damage or issue. Your satisfaction matters to us — feel free to reach out, and we’ll do our best to make it right!

Yes, all purchases are final. We do not offer returns — but if there’s any issue with your order, we’re happy to assist with an exchange. Please note, the courier cost for exchanges must be covered by the customer.

Once your order is confirmed, we process and ship it within 2–3 working days. You’ll receive a tracking update as soon as it’s on the way. Thank you for your patience — we’re excited to deliver a piece of NOZAYA to your space!

All our products are proudly 100% Make in India. Our trusted printer Kishore works day and night to bring each piece to life, ensuring top-notch quality and precision. We keep our products high-quality, carefully crafted, and made with attention to every detail — because you deserve nothing less. At NOZAYA, we don’t just print — we create with passion and purpose.

Shipping is calculated based on your location and items in your order. You’ll always see the final shipping cost before you complete your purchase. Shipping is free across India. For international orders, charges may vary and will be shown at checkout.